Refund policy

Return & Refund Policy

At Reikon&Co., we believe that trust, fairness, and transparency are the foundation of good business. Our Return & Refund Policy is designed to protect both our customers and our brand, while remaining ethical, clear, and reasonable.

1. Eligibility for Returns

We accept return or exchange requests under the following conditions:

  • The request is made within 7 days of receiving the order

  • Wrong item is delivered 

  • The product is unworn, unwashed, and in original condition

  • Original tags and invoice are intact

  • The item has no stains, odors, or signs of damage caused after delivery

We encourage customers to carefully review product descriptions and size charts before placing an order.

2. Items Not Eligible for Return

The following items cannot be returned if:

  • Items are damaged due to misuse, washing, or improper handling

  • Products returned after the 7-day window

3. Valid Reasons for Return or Refund

We fully take responsibility and offer solutions if:

  • You receive a wrong item

  • You receive a wrong size or color (mistake from our side)

  • The product is defective or damaged at the time of delivery

In such cases, we will offer:

  • Free replacement, or

  • Full refund (as per customer preference)

4. Exchange Policy

  • Size or item exchanges are allowed once per order

  • Customer bears the return shipping cost (unless the error is ours)

  • Replacement item will be dispatched after the returned item passes inspection

5. Refund Policy (COD Orders)

In case of orders placed using Cash on Delivery (COD):

  • Refunds are processed via bank transfer

  • Customer must share valid bank details

  • Refund amount excludes delivery charges (unless fault is ours)

Refunds are processed within 7–10 working days after approval.

6. Return Process

  1. Contact us via WhatsApp or Email with your order number

  2. Share clear photos/videos of the product (if damaged or incorrect)

  3. Our team will review and approve the request within 24–48 hours

  4. Return instructions will be shared

We aim to keep this process respectful and hassle-free.

7. Ethical Commitment

We promise:

  • No hidden conditions

  • No intentional delays in refunds

  • Honest communication

  • Respectful customer support

If we make a mistake, we own it and fix it.

8. Need Help?

WhatsApp: +92 332 4248910
Support Hours: Mon–Sat | 11 AM – 8 PM